» Privacy Policy

Your data. Your trust. Our responsibility.

At Watersedge, we are committed to protecting your personal information and being transparent about how we collect, use, and store it. Whether you’re making a booking, paying for a service, visiting our website, or just getting in touch, your privacy and data security matter to us.

This policy outlines how we manage your data in line with data protection laws, including the General Data Protection Regulation (GDPR).

What Information We Collect

We may collect personal information when you:

Make an enquiry or booking
Provide payment details
Contact us directly
Visit our website

The types of data we collect may include:

Name
Contact information (email, phone, address)
Booking details (dates, preferences, service info)
Payment details (processed via secure third-party providers)
Emergency contacts
Relevant medical, access, or dietary requirements
Website usage data (collected via cookies)

Use of Cookies on Our Website

Our website uses cookies—small files stored on your device—to improve functionality and help us understand visitor behaviour.

We use cookies to:

Monitor website traffic and performance (e.g. Google Analytics)
Store your preferences
Improve user experience and troubleshoot technical issues

You can control or disable cookies via your browser settings. We provide a cookie notice and consent prompt when you first visit our site.

How We Use Your Information

We use your information to:

Process bookings and payments
Communicate with you about your enquiry or stay
Tailor your experience to meet any needs you’ve shared
Meet legal or safeguarding responsibilities
(With your permission) send occasional updates or offers

How We Protect and Secure Your Data

We take data protection seriously and have put robust systems in place to ensure your personal information is safe from unauthorised access, loss, or misuse.

Our data security measures include:

Password-protected systems and encrypted storage
Access limited to trained staff on a need-to-know basis
Secure, GDPR-compliant third-party providers for payment processing and digital tools
Regular reviews of our data handling procedures
Physical records (if used) are securely stored in locked locations

If we ever experience a data breach that may affect your personal information, we will notify you in line with legal requirements.

Links to Other Websites

Our website may include links to third-party websites—for example, online booking systems, local attractions, social media pages, or partner services.

Please note:

These external sites have their own privacy policies and practices.
Watersedge is not responsible for the content, security, or privacy of any third-party website.
We encourage you to read the privacy policies of any linked sites before providing personal information.

Sharing Your Information

We only share your information when absolutely necessary:

With trusted third parties (e.g., payment processors) under strict confidentiality
With emergency services in serious situations
If legally required (e.g., safeguarding, health and safety, or inspections)

We never sell or share your personal data for marketing purposes.

Your Rights

You have the right to:

Access the information we hold about you
Request corrections to inaccurate details
Ask for data to be deleted (in certain situations)
Withdraw consent for marketing at any time
Raise a concern with a data protection authority if needed

To make a request, contact us using the details below.

How Long We Keep Your Data

We retain your information only as long as necessary:

Booking/payment records: up to 7 years (for legal and financial purposes)
Emergency/medical info: kept only for the duration of your visit or service
Website data (cookies/analytics): stored only as needed to support site performance
Marketing permissions: until you unsubscribe or ask us to remove your details

Contact Us

If you have any questions about your data or this policy, please get in touch:

Email: hello@watersedge.club

Policy Updates

This policy may be updated from time to time. The latest version will always be available on our website or on request.

Thank you for trusting Watersedge. We’re committed to safeguarding your personal information with care and integrity—online and off.